DERMAESTHETICS stands behind each product manufactured and sold. We strive to provide the highest quality, most effective, result-oriented professional skin care products available in the industry today. However, we understand there may be reasons the product is not functional for your client at times. (See #12 for Replacement Refund Policy) DERMAESTHETICS guarantees a 100% product exchange. There are NO CASH REFUNDS for any product returns. If you have any questions on product selections, please speak with our customer service representatives for more information.
Replacement Refund Policy
DERMAESTHETICS accepts approved product returns within 30 days of the purchase date. Along with the refund policy, (see #11 for Refund Policy,) products are eligible for replacement if one or more of the following are apparent; 1) original container damaged, 2) defective product, 3) you receive the wrong product. One of the following may apply; a) credit to the account, b) an exchange of the same product, or c) exchange for another product of equal value.
How to Return Products
The return process is as follows; 1) call our customer service department at 213-545-1266 and speak with our customer service representative. Explain the situation in detail. 2) A Return Merchandize Approval Number (RMA #) will be assigned to the return invoice. 3) once we are in receipt of the return item the agreed exchanged product will be sent out with in 3-5 business days. Shipping will be added to your invoice. Unauthorized returns will be discarded and no credits issued. If you have any additional questions, feel free to contact our customer service representatives, Mon-Fri 9 a.m.-5 p.m. (PT). All return shipping is the responsibility of the account holder and returned to: DERMAESTHETICS- 16300 Downey Ave. Paramount, CA 90723.